Terms of Service

Travelmad (“we”, “us”) is an accommodation suggestion and booking-intermediation service for remote workers and digital nomads. We suggest one destination and one accommodation at a time, based on your preferences, and you accept or decline it. An accepted stay booking starts a “loop”: your next suggestion is timed to follow on directly from where the current stay ends.

Travelmad books accommodation only. We do not display, suggest, link to, track, or book flights or any other transport. Where we ask for a starting city or an arrival date, that information is used only to plan your accommodation and the timing of your next suggestion. It is not a flight booking or a flight suggestion.

You must be at least 18 years old and legally able to enter contracts to use Travelmad. Travelmad is currently available by invitation only, through a waitlist. We review waitlist submissions and invite people in small groups. Access can be paused, declined, or revoked at our discretion while we’re in this testing phase.

You sign in using a passwordless “magic link” sent to your email, so there is no password to manage. You’re responsible for keeping access to that email account secure, since it’s how we verify it’s you. Creating an account isn’t the same as completing onboarding: we ask for a few details (starting city, work schedule, timezone, travel preferences) before we can generate suggestions for you.

Each suggestion names one destination and one specific accommodation, along with an approximate stay length. Prices shown before you book are estimates. The confirmed price is set at the moment of booking and can differ slightly, since availability and rates change over time.

The written explanations accompanying a suggestion (why this destination, why this timing, why this property suits remote work) are generated by an AI model based on real data about the destination and property. They’re meant to help you decide, not as a guarantee. Always check specifics that matter to you (visa rules, exact amenities, neighbourhood) independently before booking.

When you choose to book, we pass your details to Nuitée / LiteAPI and present its payment flow. Under the intended production Payment SDK model, Nuitée is Merchant of Record and collects your payment. Your accommodation contract and any separate Nuitée terms presented at checkout are formed only when the booking is confirmed. The identity of the contracting party, the applicable supplier terms and the confirmation process must be verified against our production agreement and shown before launch.

Travelmad only ever requests a rate that the supplier confirms is refundable under its own cancellation policy. We don’t book non-refundable rates. Cancellation deadlines and any fee for cancelling late are shown before you confirm a booking.

Payment for your stay is collected directly for Nuitée through its payment flow, not by Travelmad. Travelmad does not see or store your full card details. You’ll see the total price, taxes and charges made available to us before authorising payment. Any Travelmad commission is paid by the supplier after the stay and is not an additional charge collected from you.

Travelmad only ever books an accommodation rate our supplier confirms is refundable. We never book a non-refundable rate, even if one is cheaper. Before you confirm a booking, we show you the exact cancellation deadline and any fee that applies if you cancel after it. You can cancel a booked stay from within the app at any time: cancel before the free-cancellation deadline and you get a full refund; cancel after it and the fee shown in your booking’s cancellation terms applies. We don’t add any fee of our own on top of that.

The general 14-day withdrawal right does not apply to accommodation booked for specific dates. Your cancellation rights are instead the rate-specific rights shown before booking and in your confirmation. This does not limit any mandatory remedy you may have if the contracted service is not provided correctly.

Refunds are processed by LiteAPI, not Travelmad: once a cancellation is confirmed, LiteAPI automatically credits the refund back to the card you paid with, following the cancellation policy shown for that booking. That can take a few days to appear on your statement, which is normal for card refunds and not something either party can speed up. If you cancel and don’t see a refund within a reasonable time, or something about a cancellation looks wrong, contact us and we’ll look into it with our supplier directly.

Travelmad does not book, sell, suggest, or take responsibility for flights or any other transport to or from a suggested destination. Arranging your own travel, and making sure it’s valid for entry, visas, and any applicable travel documents, is entirely your responsibility.

Where Travelmad shows visa or entry information for a destination, for example on a suggestion’s Visa & entry slide, it is general information based on government travel advice for your passport country as it stood when we last reviewed it. It is not legal or immigration advice and doesn’t cover every situation: requirements can depend on your personal circumstances, the purpose of your trip, earlier stays in the same country or region, and your passport’s validity, and governments can change them at short notice. We only show this information for some passport countries. If we don’t show it for yours, that says nothing about whether you need a visa.

You’re responsible for checking the current entry requirements with official sources (the destination’s government or embassy, and your own government’s travel advice) before you travel. That includes holding a valid passport and any visa, electronic travel authorisation or other document required, and respecting the permitted length of stay and the conditions of your entry, including any rules on working. We keep suggested stay lengths within the limits we have on record for stays booked through Travelmad, but we can’t see trips booked elsewhere, so this is not a guarantee that a stay is permitted. Travelmad is not responsible for refused entry, fines or other consequences of not meeting entry or stay requirements, except where applicable law says otherwise.

You agree to provide accurate information for any booking (name, contact details and nationality where required by our accommodation supplier) and to keep your profile up to date. You’re responsible for confirming that you’re legally able to work remotely from, and stay in, a suggested destination. Travelmad does not provide immigration, tax, or legal advice.

Travelmad provides the suggestion and booking interface and acts as an intermediary; it is not the hotel or other accommodation provider. Nuitée’s intended Merchant-of-Record role does not remove Travelmad’s responsibility for its own service or any responsibility imposed by mandatory law. We will provide reasonable assistance when something goes wrong. Travelmad is not responsible for losses caused solely by inaccurate information you provide, your failure to meet entry or stay requirements, or events outside our reasonable control, except where applicable law says otherwise. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or consumer rights and other liability that cannot lawfully be excluded.

You can delete your account at any time from your Profile. If you have no current or upcoming booked trip, deletion happens immediately. If you have one, your account stays accessible until that trip ends, then deletion happens automatically. Some booking and payment records are kept afterward in line with our Privacy Policy’s retention terms.

We may update these Terms as Travelmad develops. We’ll update the “last updated” date and give active users reasonable notice of material changes. Changes do not apply retroactively to a confirmed booking unless required by law or expressly agreed with you. If you do not accept changes governing future use, you should stop using Travelmad.

These Terms are governed by Spanish law. If you are a consumer resident elsewhere, this choice does not deprive you of mandatory protections that apply in your country. Consumers may bring proceedings in any court made available by mandatory consumer law; we do not require consumers to submit disputes exclusively to Valencia courts. The final entity details and dispute wording must be confirmed by Spanish counsel before public launch.

Questions about these Terms: arjen@travelmad.app.